| My SAP CRM 6.0(2007) |
| 1)Solution Overview(Introduction) |
- Getting to know mySAP CRM
- mySAP CRM - The complete solution
- CRM architecture & Component integration
- Key capabilities of mySAP CRM
- Channels of interaction
- Careers @ mySAP CRM 2007
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| 2)Base Customization/Master Data (SAP CRM & SAP R/3) |
- Overview of CRM Server Technology
- Business partner master
- Product master
- Organization management
- Pricing fundamentals
- Condition technique and pricing procedure determination
- Territory management
- Transactions processing
- Activity management
- Partner processing
- People centric CRM
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| 3) CRM Marketing |
- Introduction
- Marketing planning – elements
- Campaign management
- Segmentation of business partners
- Segment builder tool
- Personalized mail forms
- External list management
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| 4) CRM Sales |
- Sales Order Mgmt.
- Quotations and Contracts.
- Opportunity Management
- Task & Activity Management.
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| 5) CRM Service. |
- Service Request, Service Ordering & Contract Mgmt.
- Complaint Management
- Case Management.
- Installed base Management knowledgement Management
- Workflow and Escalation Management
- Workforce Management
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| 6) CRM Middleware |
- Introduction
- BDoc and types of BDoc
- BDoc Modeler
- Error fixing
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| 7) E-Commerce(Web Channel) |
- Introduction
- B2B and B2c scenarios
- Product catalog
- Product proposals
- Top n products
- Different Types of Selling Cross selling ,Up selling,Down selling
- Partner product range
- Web Shop
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| 8) CRM Mobile Sales |
- Introduction
- Architecture and setup
- Administration console
- Client console
- Mobile application studio(MAS)
- Mobile repository server (MRS)
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| 9) CRM Web Client /Customer Interaction center (IC) |
- Interaction center overview
- Framework and components
- IC Webclient Profile and Configuration.
- Visible component configuration
- Hidden component configuration
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| 10) Over View Topics |
- Trade Promotion Management
- CRM Analytics
- Partner Channel management
- SAP CRM Project Implementation
- Solution Manager
- FAQs
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