SAP CRM
- CRM 7.0 Overview
- SAP CRM - The complete solution
- CRM architecture & Component integration
- Careers @ SAP CRM 7.0
- SAP SD and CRM Integration
Master Data
- Organizational Mgmt in SAP CRM
- Territory Mangement
- Business Partners
- Products
- Product Catlogs
- Installed Base Mangement
- Warranty Management
- Solution Database
Basic Functions
-
Transactions
- Date Management
- Text Management
- Pricing
- Billing
- Free Goods
- Product Configuration
- Output configuration
- actions
- Business workflow
- UI framwork and Configuration
- Credit Management
- Multi Level Categoration
- Funds Management
- Cliams Management
- CRM Marketing
- Solution Overview of Marketing
- Campaign Management
- Key figure planning
- Lead Management
- Marketing Calendar
- Personalized Mail
- Segmentation
- List Management
- Bounce Management
CRM Sales(Sales Force Automation…SFA)
-
account Planiing
- Activity management
- Oppurtunity Management
- Pipeline Performance Management
- Quotation and order Management
- Outline ageements in CRM Sales
- Availiability Check
- Taxes
- Rebate Processing
CRM Service
-
Solution Overview of Service
- Service Contract Management
- Warranty Management
- Product Service Letters
- Service Orders and Quotation
- Web Requests
- Complaints and Returns
- In House repair orders
- Service resource Planning
- Case Management
- Service Confirmations
CRM Interaction Center
-
IC in Marketing
- IC in Sales
- IC in Service
CRM Field(Mobile)
CRM Webchannel
-
CRM Webchannel B2B
- CRM Webchannle B2C
- Internet customer Self Service(ICSS)
Scenarios in CRM
Marketing Scenarios
-
Campaign Management
- Segmentation
- Sales Scenarios
- Lead to Cash
Service Scenarios
CRM General
- ACE
- Email
- Work List
- Template Designer
- Survey Tool
CRM Technical Topics
- Software Agent Framework
- Easy Enhancement Workbench
- Rule Builder, Rule Modeler
CRM Project management
- Solution Manager
- Project Management In CRM
- Resume Guidance
- FAQs
- Mock Interviews
