SIEBEL CRM
Foundations
- Introducing Siebel Applications
- Implementing Siebel Applications
- Using the Siebel Client
- Working with Data in the User Interface
Architecture and Installation
- Exploring the Siebel Architecture
- How Clients Access Seibel Data
- Installing Siebel software
- Introducing Server Administration
- Server configuration and Management
Security
- Securing Siebel Implementations
- Controlling Access to views
- Controlling Access to Customer Data
- Creating the Company Structure
- Controlling Access to Master Data
- Authenticating Users
Exploring Siebel Applications
- Understanding object Definitions behind a Siebel Applications
- Understanding Siebel Tools to Examine Object Definitions
- Understanding the Siebel Data Model
- Understanding Business Components
- Understanding Party Business Components
- Understanding Business Objects
Configuration
- The Configuration Process
- Managing Object Definitions
- Editing and Compiling Object Definitions
- Understanding the Physical User Interface
- Configuring Applets
- Configuring Applications, Screens and Views
- Configuring Drilldowns
- Configuring Business Components and Fields
- Creating business Components and Fields
- Configuring Pick Lists
- Configuring Multi-Value groups
- Extending the Seibel Database
- Exploring Integration Strategies
Enterprise Integration Manager
- Exploring Integration Strategies
- Introducing Enterpriser Integration Manager
- Data Mapping
- Invoking Enterprise Integration Manager
- Enterprise Integration Manager Consideration
Workflow manager
- Understanding Siebel Event models
- Using Siebel State Model
- Introducing Siebel Workflow
- Deploying Workflow Processes
- Invoking Workflow Processes
- Understanding Interactive and Long-Running Flows
- Assignments manager
- Introducing Assignment Manager
- Creating Sales Assignment Rules
- Assignment Manager Configuration
- Deploying Assignment Manager
Deployment
- Performance Considerations
- Migrating from Development to Test
- Using Siebel Remote to Support Mobile clients
- Administering Siebel Remote
Actuate Reports
- Introduction about reports Architecture of report server
- Simple reports
- Master-child reports
- Parameterized reports
e-Script
- Browser script
- Server script
- Applet level
- BC level
- Application and Business services level
eRoadmap methodology
- Definition stage
- Discovery stage
- Design stage
- Configure stage
- Implement
- Deploy stage